Weekly tip: Be prepared for a celebrity visit by ensuring privacy
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April 19, 2012
The primary concern when housing a VIP patient is privacy and confidentiality.
Anyone who expects to come in contact with the VIP should have some kind of involvement with planning. Clinicians, including doctors and nurses on the unit, and support staff members, such as dietary staff and environmental services, all need to be notified, with the understanding that the patient's privacy is paramount.
"All the hospitals that have handled a lot of VIPs have experienced that one employee that wants to see the medical record or wants to leak out the fact that VIP is there," says Bernard J. Scaglione, CPP, CHPA, CHSP, director of security at New York-Presbyterian Hospital/Weill Cornell campus and a principal partner at The Security Design Group in New York City.
Remind the staff that no one should know the VIP is there for any reason, whether it's the media or even other hospital patients or visitors, says Anthony Luizzo, PhD, CFE, CST, PI, president and CEO of LC Security Consultant Group in New York City.
"The most important thing is that no one knows that a VIP is there," he says. "That's really the best you can do. People may know that certain hospitals are always handling VIPs, but it's really important for the staff that no one knows unless they have to."
Find more tips at Hospital Safety Center.